We believe that our excellence in customer service is what sets Polaris apart.  The Polaris Customer Service team are here to help our customers with:

• Technical Support
• Pre-sales & Post-sales support
• Installation  & Setup
• Headset Compatibility
• Training
• General Enquiries

Here's what one of our customers recently had to say about our Customer Service team.  His comment describes Polaris' customer service perfectly:

"... I've got to tell you that I've again had the best (by far) of any customer service I've had from any company I've dealt with (private & business). Not only was the switchboard operator (first point of contact) totally attentive and helpful, but when I got through to you I had the same fantastic experience.

Then the system Polaris has in place to look after their customers came into play and I was not only completely satisfied but totally amazed at the speed of your entire system in repairing and returning my product."

- via email from Peter in Queensland, Australia.

Frequently Asked Questions

• I have just changed my phone and my headset no longer works, why?

  The handset/headset port you are connecting your current headset to requires a compatible bottom cable for that telephone make and model. 

  Please contact one of our friendly Customer Service staff members for assistance on 1800 626 505 or use our Live Chat facility.

   

• What options are available for training and supervising my contact centre staff using corded headsets?

  Y-Training Cables are available along with a Training Buddy Box, which is a small adaptor allowing you to connect two headsets to your phone and is commonly used for training purposes.

• Do I have to program a headset button on my telephone handset?

  In some cases you may need to program a headset button. 

  Please contact one of our friendly Customer Service staff members for assistance on 1800 626 505 or use our Live Chat facility.

   

• What options do you have for people with impaired hearing?

  Please contact one of our friendly Customer Service staff members for assistance on 1800 626 505 or use our Live Chat facility so we can help you choose the right headset for your needs.

• I purchased a wireless headset, but I still can’t answer calls remotely, why?

  To answer and end calls remotely you will need to look at the remote answering accessories available for your headset and telephone; either a Handset Lifter or Electronic Hook Switch (EHS).  Which remote answering device you use depends on your telephone make and model.
  

  Please contact one of our friendly Customer Service staff members for assistance on 1800 626 505 or use our Live Chat facility.

   

• An Electronic Hook Switch Cable (EHS) is a much neater option compared to a Handset Lifter. Why is one not recommended for my phone?

  Most phones available do not have the appropriate software or hardware requirements to cater for an EHS Cable.

• Can I put a call on hold using my wireless headset?

  Placing a call on hold is a function supported by your telephone, not one offered by wireless headsets.

• Can I conference in additional headsets on my wireless headset?

  Yes, most wireless headsets have a conference facility but each one does it differently.  Please refer to your headset user guide and follow the steps provided.  

  If you need assistance, please contact one of our friendly Customer Service staff members on 1800 626 505 or use our Live Chat facility.

   

• I have selected the PC icon on my Polaris wireless headset but can’t hear anything.

  You will first need to check that the handset/headset switcher is set on Handset (which is the icon located above the volume bar on the left hand side of the touchscreen).

  If it is still not working please contact one of our friendly Customer Service staff members for assistance on 1800 626 505 or use our Live Chat facility.

• What range can I expect to get out of my Bluetooth headset?

  You will generally get approximately 10 metres range from your mobile device.

• What connection method is available for Softphone Headsets?

  Whether using a Corded, Wireless or Bluetooth UC Headset each requires USB connectivity to the computer.