The Soundpro Wideband™ Corded Headset together with the Soundshield 4G™ Acoustic Protection device provides Contact Centre Headset Users with the highest level of acoustic protection while maintaining excellent voice clarity and intelligibility.
The Soundshield runs Polaris’ patented Sonaron™ software which provides the unsurpassed acoustic protection which is unique to Polaris products.
Total Shriek Rejection™ ensures that any sudden & unexpected loud noises never reach the ear of a headset user and the risk of acoustic shock injury is completely eliminated.
Sound Level Limiter protects headset users from long term exposure to loud noise. Exceeds the ACIF G616 Guidelines.
Sonaron software collects Noise Dosimetry (sound data) which can be exported into easy-to-read graphs for analysis.
Inbuilt Supervisor Port for Coaching
Quickly and easily listen to contact centre agent calls.
Easy access to Online Training Programs
Effortless switching from Desk-phone to PC Audio is perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training.
Easy switching to PC audio gives you access to Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications.
Easy Call Controls
Intuitive Colour Touchscreen provides visual feedback on all call controls and settings. No buttons or mechanical switches on the base unit means that you can easily control every call.
|Acoustic Protection||Provides the highest protection of any corded headset when combined with the Soundshield 4G Acoustic Protection device|
|Total Shriek Rejection™ through Polaris' patented Sonaron™ software. This completely protects you from Acoustic Shock.|
|Sound Level Limiter protects you from long term exposure to loud noise.|
|Power 'Brown Out' Protection Circuitry ensures that you are not at risk of Acoustic Shock even during a drop in the electrical power supply or a storm.|
|Collects Sound Data||Includes powerful Noise Dosimetry which collects sound data for analysis (this data can be viewed in easy-to-read Graphs through Soundstat™ software)|
|Audio||Wideband Audio for crystal-clear conversations every time|
|Wideband frequency range: 100 Hz to 10 KHZ|
|Wearing Style||Monaural (one-ear) headband wearing style|
|Connects to||Desk-phone & PC / Mac|
|Perfect for contact centres who implement Online Training Programmes such as e-Learning or Quality Assurance Training, as well as those with UC capabilities|
|Inbuilt Supervisor Port||Supervisor Port enables trouble-free monitoring of active calls|
|Design||Large leatherette ear cushions for extra comfort|
|Foam ear cushions also available (sold separately)|
|All-day durability thanks to robust design|
|Quick Disconnect (QD) cable||Allows you to move away from your desk without having to remove your headset every time|
|Flexibile boom arm can be adjusted to the user|
|Environment||Optimised for contact centre use|
|Suitable for all environments, including offices|
|Call Controls via Touchscreen||Intuitive colour Touchscreen and user interface|
|- this includes Volume Control, Microphone Level, Tone, Display and PC/Desk-phone Switching|
|Compatibility||Compatible with Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications|
|Connects to PC or Mac|
|Plug & play solution assures Universal Compatibility with all host handsets|
|Warranty||5 year warranty|
First of all, check that all cables have been plugged into the correct sockets on the Soundshield 4G. If you still can't hear anything, please contact one of our friendly Customer Service team members for assistance on 1800 626 505 or use our Live Chat facility.
Your Transmit Level is too high; reducing the Microphone Level should resolve the issue. Using your touchscreen, go to Settings - Mic Level, and from there lower your transmit level. If you are unsure, please do not hesitate to contact one of our friendly Customer Service staff members on 1800 626 505 or use our Live Chat facility.
Confirm you haven't muted the call and/or check the Microphone Level isn't too low. To check your microphone level use your touchscreen to go to Settings - Mic Level. If this does not fix your issue, please contact our friendly Customer Service team on 1800 626 505 or use our Live Chat facility.
You will need to change the Audio Source from Telephone to Computer and ensure the Soundshield 4G is set as the default device on your computer. To switch from Telephone to Computer audio, simply tap the icon on the top left hand corner of the touch screen.
Uniquely designed for Contact Centres.
With Soundshield 4G™ Acoustic Protection Device
Australia’s most popular corded headsets.
Binaural Headset - Noise-cancelling Microphone
Please contact us on 1800 626 505 if you have any queries or Chat online now.