Soundshield 4G™ Acoustic Protection Device

Unsurpassed Acoustic Protection for Headset Users

#800

Model: 800 Soundshield 4G™ Acoustic Protection Device
Protects you from Acoustic Shrieks
Long Term Noise Exposure Protection
Collects Sound Data for Analysis
HD Wideband Sound Quality
5 Year Warranty

The Soundshield 4G™ Acoustic Protection device has been designed to provide Contact Centre Headset Users with the highest level of acoustic protection while maintaining excellent voice clarity and intelligibility.

The Soundshield runs Polaris’ patented Sonaron™ software which provides the high level of acoustic protection which is unique to Polaris products. It can be used with both corded and wireless headsets.

Protection from Acoustic Shock Injury

Total Shriek Rejection™ ensures that any sudden & unexpected loud noises never reach the ear of a headset user and the risk of acoustic shock injury is completely eliminated.

Protection from Long Term Noise Exposure

Sound Level Limiter protects headset users from long term exposure to loud noise. Exceeds the ACIF G616 Guidelines.

Monitor & Control the Noise in your Contact Centre

Sonaron software collects Noise Dosimetry (sound data) which can be exported into easy-to-read graphs for analysis.

Total protection even during storms

Power ‘Brown Out’ Protection Circuitry ensures that headset users are not at risk of acoustic shock injury even during a storm, where power brown outs can occur.

More Features

Inbuilt Supervisor Port for Coaching	Quickly and easily listen to contact centre agent calls.
Easy access to Online Training Programs	Effortless switching from Desk-phone to PC / Mac Audio is perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training.
UC Compatible	Easy switching to PC audio gives you access to Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications.
Easy Call Controls	Intuitive Colour Touchscreen provides visual feedback on all call controls and settings. No buttons or mechanical switches on the base unit means that you can easily control every call.

Specifications

Acoustic Protection	Total Shriek Rejection™ through Polaris' patented Sonaron™ software. This completely protects you from Acoustic Shock.
	Sound Level Limiter protects you from long term exposure to loud noise.
	Power 'Brown Out' Protection Circuitry ensures that you are not at risk of Acoustic Shock even during a drop in the electrical power supply or a storm.
Collects Sound Data	Includes powerful Noise Dosimetry which collects sound data for analysis (this data can be viewed in easy-to-read Graphs through Soundstat™ software).
Audio	HD Wideband sound quality.
Call Controls via Touchscreen	Intuitive colour Touchscreen and user interface - this includes Volume Control, Microphone Level, Tone, Display and PC/Desk-phone Switching.
Inbuilt Supervisor Port	Supervisor Port enables trouble-free monitoring of active calls.
Connects to	Desk-phone & PC / Mac
	Perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training, as well as those with UC capabilities
Compatibility	Compatible with Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications.
	Connects to PC or Mac.
	Plug & play solution assures Universal Compatibility with all host handsets.
Warranty	5 year warranty

Frequently Asked Questions

1. I have set up my Soundshield 4G but it's not working. Can you help me?

First of all, check that all cables have been plugged into the correct sockets on the Soundshield 4G. If it still doesn't work, please contact one of our friendly Customer Service team members for assistance on 1800 626 505 or use our Live Chat facility.

2. Why do I hear an echo?

Your Transmit Level is too high; reducing the Microphone Level should resolve the issue. Using your touchscreen, go to Settings - Mic Level, and from there lower your transmit level. If you are unsure, please do not hesitate to contact one of our friendly Customer Service staff members on 1800 626 505 or use our Live Chat facility.

3. I can hear the caller but they can't hear me, why?

Confirm you haven't muted the call and/or check the Microphone Level isn't too low. To check your microphone level use your touchscreen to go to Settings - Mic Level. If this does not fix your issue, please contact our friendly Customer Service team on 1800 626 505 or use our Live Chat facility.

4. How do I listen to audio files on the computer?

You will need to change the Audio Source from Telephone to Computer and ensure the Soundshield 4G is set as the default device on your computer. To switch from Telephone to Computer audio, simply tap the icon on the top left hand corner of the touch screen.