Soundpro™ Corded Binaural Headset

With Soundshield 4G™ Acoustic Protection Device

#820N

Model: 820N Soundpro™ Corded Binaural Headset
Total Protection from Acoustic Shrieks
Long Term Noise Exposure Protection
Binaural (two-ear) Headband
HD Wideband Sound Quality
5 Year Warranty

The Soundpro Wideband™ Corded Headset together with the Soundshield 4G™ Acoustic Protection device provides Contact Centre Headset Users with the highest level of acoustic protection while maintaining excellent voice clarity and intelligibility.

The Soundshield runs Polaris’ patented Sonaron™ software which provides the unsurpassed acoustic protection which is unique to Polaris products.

PROTECTION FROM ACOUSTIC SHOCK INJURY

Total Shriek Rejection™ ensures that any sudden & unexpected loud noises never reach the ear of a headset user and the risk of acoustic shock injury is completely eliminated.

Protection from Long Term Noise Exposure

Sound Level Limiter protects headset users from long term exposure to loud noise. Exceeds the ACIF G616 Guidelines.

Monitor & Control the Noise in your Contact Centre

Sonaron software collects Noise Dosimetry (sound data) which can be exported into easy-to-read graphs for analysis.

More Features

Inbuilt Supervisor Port for Coaching	Quickly and easily listen to contact centre agent calls.
Easy access to Online Training Programs	Effortless switching from Desk-phone to PC Audio is perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training.
UC Compatible	Easy switching to PC audio gives you access to Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications.
Easy Call Controls	Intuitive Colour Touchscreen provides visual feedback on all call controls and settings. No buttons or mechanical switches on the base unit means that you can easily control every call.

Specifications

Acoustic Protection	Provides the highest protection of any corded headset when combined with the Soundshield 4G Acoustic Protection device
	Total Shriek Rejection™ through Polaris' patented Sonaron™ software. This completely protects you from Acoustic Shock.
	Sound Level Limiter protects you from long term exposure to loud noise.
	Power 'Brown Out' Protection Circuitry ensures that you are not at risk of Acoustic Shock even during a drop in the electrical power supply or a storm.
Collects Sound Data	Includes powerful Noise Dosimetry which collects sound data for analysis (this data can be viewed in easy-to-read Graphs through Soundstat™ software)
Audio	Wideband Audio for crystal-clear conversations every time
	Wideband frequency range: 100 Hz to 10 KHZ
Wearing Style	Binaural (two-ear) headband wearing style
Connects to	Desk-phone & PC / Mac
	Perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training, as well as those with UC capabilities
Inbuilt Supervisor Port	Supervisor Port enables trouble-free monitoring of active calls
Design	Large leatherette ear cushions for extra comfort
	Foam ear cushions also available (sold separately)
	All-day durability thanks to robust design
Quick Disconnect (QD) cable	Allows you to move away from your desk without having to remove your headset every time
Microphone	Noise-cancelling microphone
	Flexibile boom arm can be adjusted to the user
Environment	Optimised for contact centre use
	Suitable for all environments, including offices
Call Controls via Touchscreen	Intuitive colour Touchscreen and user interface
	- this includes Volume Control, Microphone Level, Tone, Display and PC/Desk-phone Switching
Compatibility	Compatible with Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications
	Connects to PC or Mac
	Plug & play solution assures Universal Compatibility with all host handsets
Warranty	5 years

Frequently Asked Questions

1. I have set up my Soundpro Headset & Soundshield 4G but they are not working.

First of all, check that all cables have been plugged into the correct sockets on the Soundshield 4G. If you still can't hear anything, please contact one of our friendly Customer Service team members for assistance on 1800 626 505 or use our Live Chat facility.

2. Why do I hear an echo?

Your Transmit Level is too high; reducing the Microphone Level should resolve the issue. Using your touchscreen, go to Settings - Mic Level, and from there lower your transmit level. If you are unsure, please do not hesitate to contact one of our friendly Customer Service staff members on 1800 626 505 or use our Live Chat facility.

3. I can hear the caller but they can't hear me, why?

Confirm you haven't muted the call and/or check the Microphone Level isn't too low. To check your microphone level use your touchscreen to go to Settings - Mic Level. If this does not fix your issue, please contact our friendly Customer Service team on 1800 626 505 or use our Live Chat facility.

4. How do I listen to audio files on the computer?

You will need to change the Audio Source from Telephone to Computer and ensure the Soundshield 4G is set as the default device on your computer. To switch from Telephone to Computer audio, simply tap the icon on the top left hand corner of the touch screen.