Terms and Conditions

Service and Terms Statement

Polaris provides our Polaris Firstpoint customer service and sales team for general day-to-day enquiries regarding product information, compatibility, pricing queries and operational matters. Firstpoint is available Monday to Friday 8.30am to 5.00pm (EST) on Freecall 1800 626 505.

Ordering

 Fax to  (03) 9320 1253
 Email to  sales@polaris.com.au

Delivery Times

Melbourne cut off time 10.00am (same day delivery for orders which fit a 5kg air bag)

Victoria & Interstate cut off time 2.00pm (next day delivery to capital cities for orders which fit a 5kg air bag, outside capital cities may be extended)

For orders that do not fit a 5Kg bag, we offer next day service into Melbourne, Sydney and Adelaide, Perth is usually 3-4 days, Brisbane 2 days and Darwin 4-5 days.

If overnight delivery is required for orders over 5kg, customers can call Polaris Firstpoint to obtain a quote for freight charges.

Freight and Handling charges

 Orders within Victoria  $8.80 inc GST
 Orders interstate  $16.50 inc GST
 Orders Overseas   Price on Request

Payment Terms

Strictly net 30 days from date of invoice for approved accounts. Otherwise payment via direct remittance, cheque, Visa*, MasterCard* or American Express* is required with order.

If you require a credit application form, please call Polaris Firstpoint on 1800 626 505. *Please note all cards incur a 3% credit surcharge fee.

Back Orders

Unless otherwise requested, goods not in stock will be automatically back ordered and will be dispatched at our expense upon arrival into stock. Back orders will be supplied at the original purchase price.

Warranty Information

Warranty periods vary across the Polaris product range. A summary of product warranties is listed below. Please note warranties cover manufacturers’ faults only, and accessories and damage due to customer misuse are not covered.

Silvertongue Headsets and Amplifiers            5 Years
Soundpro Headsets and Amplifiers  5 Years
Soundshield acoustic shock protection device  5 Years

Polaris NRX Business Telephone range

 5 Years
Polaris Voice Audio Conferencing Systems  5 Years
GN Netcom Telephone Headsets and Amplifiers  2 Years
GN Netcom DECT Wireless Headsets  2 Years
Plantronics Telephone Headsets and Amplifiers  2 Years
Plantronics DECT Wireless Headsets  2 Years
Plantronics Mobile and PC Headsets, S12  1 Year
Polycom SIP IP Telephones  1 Year

C1000 Wireless Audio Conference System

 1 Year
Jabra Bluetooth Products  1 Year
Uniden cordless phones  1 Year
Polycom SoundStation (inc Wireless)  1 Year

  

Returns

No claim will be recognised unless made within fourteen (14) days of delivery and the original invoice number and date must be quoted.

Prior approval in the form of a Return Authority (RA) number must be obtained from Polaris before goods are returned. Without prior approval goods returned will not be accepted. Contact Polaris Firstpoint on 1800 626 505 for RA number.

All goods returned shall be in their original packaging and should not be shop soiled; obsolete or damaged as such goods may be rejected or credited at a reduced rate.

A restocking fee of 20% will be charged for goods returned for credit that do not arrive in good condition with all manuals, user guides and parts intact and included. This fee will be assessed on receipt of the goods.

After obtaining an RA number, goods must arrive at Polaris within ten (10) days or they will not be accepted.

The cost of freight in returning goods will be the responsibility of the customer.

Repairs

Faulty headsets and handsets (any brand) may be couriered to the Polaris Service Centre at our head office in North Melbourne for prompt repairs (48 hour turnaround after being received for all products except Polycom). Please package goods securely to avoid any further damage during transit. A quotation will be provided to the sender if charges will apply and/or the goods are not under warranty. Please note a $33 inc GST assessment fee will apply if the repair does not proceed.

All goods returned must be packaged with the name and contact details of the customer included and details about the reason for the return.

Products for repair should be couriered to:

 ATT: Service Centre
 Polaris Communications
 393 Flemington Rd
 North Melbourne VIC 3051

 

Contact: Polaris Firstpoint on 1800 626 505