Soundshield Wireless™ Headset

Soundshield Wireless™ Headset has been uniquely designed for Contact Centre Agents and their Managers; providing them with advanced headset functionality which enables them to easily and quickly controls calls, both desk-phone and softphone.

Used by many of the largest contact centres in Australia, it has proven time and time again as providing the highest level of acoustic protection of any wireless headset, ensuring that contact centre agents are completely protected from acoustic shock injury as well as long term noise exposure.

The Soundshield Wireless Headset is the best wireless headset in its category and the best that any contact centre could offer its agents.

Protection from Acoustic Shock Injury

Total Shriek Rejection™ ensures that any sudden & unexpected loud noises never reach the ear of a headset user and the risk of acoustic shock injury is completely eliminated.

Protection from Long Term Noise Exposure

Sound Level Limiter protects headset users from long term exposure to loud noise. Exceeds the ACIF G616 Guidelines.

Side-by-side or Remote Supervisor Coaching & Training

Simply dock your headset to that of an agent’s to listen to their calls either side-by-side or from the comfort of your own desk.

More Features

Monitor & Control the Noise in your Contact Centre	Sonaron™ software in the Soundshield Wireless collects Noise Dosimetry (sound data) which can be exported into easy-to-read graphs for analysis empowering Contact or OH&S Managers by enabling them to monitor and control the noise in their contact centres.
Easy access to Online Training Programs	Effortless switching from Desk-phone to PC Audio is perfect for contact centres who implement Online Training Programs such as e-Learning or Quality Assurance Training.
Easy Call Controls	Intuitive Colour Touchscreen provides visual feedback on all call controls and settings. No buttons or mechanical switches on the base unit means that you can easily control every call.
Excellent Voice Quality	Digital Sound Processing (DSP) technology provides the best HD Wideband voice processing and ensures excellent intelligibility and sound quality.
Longest Talk Time	Your headset battery will last all day. 13+ hours talk time in narrowband mode and 9+ hours in wideband mode.
UC Compatible: for Desk-phone & Softphone	Easy switching to PC audio gives you access to Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications. Includes Skype™ for Business / Lync® call controls.
Lightweight and Comfortable	Designed for all-day maximum comfort: Ear hook and headband styles available.
No Battery Downtime	The Talk & Charge feature lets you charge a second headset and continue talking on the primary headset without any interruption to your call.

Specifications

Connects To	Desk-phone & PC/USB (perfect for contact centres that implement Online Training Programs such as e-Learning or Quality Assurance Training; as well as those with UC or soft-phone capabilities)
Coaching & Training	Side-by-side or Remote Supervisor Coaching or Training
Audio	HD Wideband Sound Quality provides excellent intelligibility
Call Controls	Intuitive Touchscreen provides full call control and easily lets you change your settings:
	Volume Control, Microphone Level , Tone, Display, Mute, PC/Desk-phone Switcher and Conference Calling
Unsurpassed Acoustic Protection	Protects you from Acoustic Shock (using Sonaron™ patented Shriek Rejection Software)
	Sound Level Limiter ensures that the maximum headset sound levels are lower than the ACIF G616 Guidelines and protects you from long term exposure to loud noise
	Additional Protection in the Headset
Noise Dosimetry	Includes powerful Noise Dosimetry which collects Sound Data for analysis and empowers Contact Centre or OH&S Managers by enabling them to monitor and control the noise in their contact centres (this data can be viewed in easy-to-read Graphs through Soundstat™ software)
Wireless Range	Up to 150m Wireless Range
Talk Time	More than 13 hours Talk Time in narrowband mode and 9 hours Talk Time in wideband. Longer than any other wireless headset
Battery Recharge Time	0% - 50% = 1 hour, 0% - 100% = 2 hours
	Talk and charge: Simultaneously talk on one Soundshield Wireless headset while charging another
Microphone	Noise-cancelling microphone (minimises the amount of background noise that is transmitted so that your voice is more clearly heard)
Wearing Styles	Lightweight convertible monaural (one-ear) with two wearing styles: Ear hook (22g) and Headband (44g)
Touch Pairing	Simply dock your headset to the base for automatic pairing to occur
Conference Call	Conference Call up to 4 people
Remote Answering	Remote Answering available via Handset Lifter or EHS cable (sold separately)
Compatibility	Universal compatibility makes it easy to set up on any application
	Compatible with Skype™ for Business / Lync®, Cisco® WebEx®, Cisco® Jabber®, Avaya, ShoreTel®, Mitel® and other VoIP / Softphone applications. Includes Skype™ for Business / Lync® call controls.
	Connects to PC or Mac
Warranty	3 Year Warranty

Frequently Asked Questions

1. I set up my Soundshield Wireless Headset but it's not working. Can you help me?

First of all, check that all cables have been plugged into the correct sockets on the Soundshield Wireless base. If your headset still doesn't work, please contact one of our friendly Customer Service team members for assistance on 1800 626 505 or use our Live Chat facility.

2. An Electronic Hook Switch Cable (EHS) is a much neater option compared to a Handset Lifter. Why is one not recommended for my phone?

Most phones available do not have the appropriate software or hardware requirements to cater for an EHS Cable.

3. Why do I hear an echo?

Your Transmit Level is too high - reducing the Microphone Level should resolve the issue. Using your touchscreen, go to Settings - Mic Level, and from there lower your transmit level. If you are unsure, please do not hesitate to contact one of our friendly Customer Service staff members on 1800 626 505 or use our Live Chat facility.

4. I can hear the caller but they can't hear me, why?

Confirm you haven't muted the call and/or check the Microphone Level isn't too low. To check your microphone level use your touchscreen to go to Settings - Mic Level. If this does not fix your issue, please contact our friendly Customer Service team on 1800 626 505 or use our Live Chat facility.

	Soundshield Wireless™ Headset	Jabra PRO 9450 Wireless Headset
Connection	Desk-phone & PC / Softphone	Desk-phone & PC / Softphone
Wireless Range	Up to 150 metres	Up to 150 metres
Talk Time	Up to 13 hours	Up to 10 hours
Weight	22g	28g
Noise-cancelling Microphone	Yes	Yes
Desk-phone & PC /USB	Yes	Yes
Acoustic Shock Protection	Yes	-
Sound Level Limiting	Yes	Yes
Captures Sound Data	Yes	-
Warranty	3 years	2 years